Privacy Policy

Last updated on 19th October 2026

DoubleTick (Hereinafter Referred to as "Platform", "Mobile Application", "DoubleTick") is a Website & Mobile Based Client Communication integration platform owned and operated by Apport Software Solutions Private Limited, a company incorporated under the Companies Act, 2013, bearing CIN U72900MH2021PTC354389 and having its registered office at 8th Floor, 8-B, Sagar Sangeet, Colaba Post Office, Mumbai, Mumbai City, Maharashtra, 400005, India, (Hereinafter Referred to as "DoubleTick", "we", "us", or "our").

DoubleTick is a conversational commerce and customer-experience software platform built on the official WhatsApp Business API and allied channels. It offers a team inbox, broadcasting, automation and bots, WhatsApp voice calling, RCS messaging, AI features (such as AI chat summaries, sentiment analysis, AI agent replies and AI voice bots), AI voice software that works with telephone connectivity procured by our Clients from licensed telecom service providers, and integrations with CRM and other business systems (together, the "Platform").

This Privacy Policy (hereinafter referred to as "Policy"), helps the users accessing the Website/App ("User"/ "You"/ "Your") and the Service therein to understand the type of information collected, the purpose for which the information is collected; how the information is used; the intended recipients of such information; and how the information is protected. We take protection and proper use of Your information seriously and are committed to protecting such information in Our possession. We advise You to read this Policy carefully prior to Your access of Website/App, use of Services, or creation of an Account on the Website/App. If You do not agree to this Policy, please do not access Our Website/App, use Our Services, or create an Account in Our Website/App.

This Policy is published and shall be construed to be in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Information Technology (Intermediaries Guidelines And Digital Media Ethics Code) Rules, 2021 under the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023 and other applicable laws that require publishing of the privacy notice for collection, usage, storage, disclosure and transfer of sensitive personal data or information. Any capitalized terms used herein without definition shall have the meanings assigned to them in Our Terms of Use.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions

The terms of this policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by use of the platform and/or by creating a registered account on the platform (hereinafter referred to as "account") and will govern the relationship between you and us for your use of the platform and the services rendered therein.

Who this Policy Applies to and Our Role

This Policy explains how we handle Personal Data in two different capacities:

• As a Data Controller: for Personal Data we collect for our own purposes, about visitors to our website, people who request a demo or try our Live AI Voice Demo, people who sign up for a trial or an Account, Authorized Users of our Clients, and people who contact us or receive our marketing communications.
• As a Data Processor:for Personal Data that our Clients upload to, or send and receive through, the Platform, such as their contact lists, their End-Customers' telephone numbers, message content, templates, voice recordings and call transcripts, CRM data and AI-generated outputs ("Client Data"). We process Client Data only on our Client's instructions and to provide our services to that Client. The section "Data We Process on Behalf of Our Clients" explains this in more detail.

Definitions

• Service: Service means the doubletick.io website and the DoubleTick mobile application and web application, and the Platform made available through them, operated by Apport Software Solutions Private Limited
• Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Cookies: Cookies are small files stored on your device (computer or mobile device).
• Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data, except for Client Data, for which our Client is the Data Controller and we are a Data Processor.
• Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.
• Client: Client means a business or organisation that has an Account with us or has entered into an agreement with us to use the Platform.
• Authorized User: Authorized User means an employee, agent or contractor of a Client who is authorized by the Client to use the Platform.
• End-Customer: End-Customer means a person whom a Client contacts, or who contacts a Client, through the Platform, such as a customer of the Client who receives a WhatsApp message, RCS message or call from the Client.

Information Collection and Use

When You access our Website/App and/or choose to avail the demo of the Product and/or sign up on the Website/App for a free trial of the Product provided by Us through the Website/App, we shall collect certain information from You, the details of which are provided hereinafter. We collect several different types of information for various purposes to provide and improve our Service to you

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number associated with WhatsApp
• Address, State, Province, ZIP/Postal code, City
• Company name, designation and business details
• Cookies and Usage Data, including Your IP address
• Account information that You authorize a third-party service (such as Google or Meta) to share with us when You sign up or log in through that service. We do not receive Your password for that service.
• Any other identifiers and any other sensitive/personal information as defined under the Digital Personal Data Protection Act (DPDPA), 2023.

We may use your Personal Data to contact you with phone calls, newsletters, SMS, WhatsApp messages, marketing or promotional materials and other information that may be of interest to you, where You have consented to receive such communications or where otherwise permitted by applicable law. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send, by replying "STOP" to our WhatsApp or SMS messages, or by writing to support@doubletick.io.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We and our analytics service providers (including Google Analytics and PostHog) collect Your IP address when You visit our website. We use it to understand how visitors use our website, to estimate the approximate country and city from which our website is accessed, to measure traffic sources, and to protect our website against misuse.

Behavioral Data

We shall collect information which is connected with Your activity on the Website/App across all Your devices using Your email or social media log-in details, as well as Services that You search, and opt-ins and communication preferences.

Location Data

We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Contact List & Files

We shall allow you to upload your existing contact list that contains name, mobile number, email and other data fields to initiate conversations from our Website/App. We collect the information related to your device's audio, video and other rich media files such as PDF documents, and enable you to share rich media files to your customers through our Website/App. Contact lists, the information in them and the files You share with Your customers through the Platform are Client Data, which we process on behalf of our Client as described in "Data We Process on Behalf of Our Clients".

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
• Analytics and Advertising Cookies.We and our service providers use analytics and advertising cookies to understand how our website is used and to show You relevant advertisements, as described under "Analytics" and "Behavioral Remarketing".

You can control or delete cookies through Your browser settings, including by blocking all or some cookies. You can also opt out of specific services using the links provided under "Analytics" and "Behavioral Remarketing" below. If You block cookies, some parts of our website may not work as intended.

Device Data

We collect information about the computers, phones and other devices You use to access our Website/App and Services, such as device and operating system type and version, browser type and version, unique device identifiers, IP address, mobile network operator or internet service provider, language and time zone settings, and app crash and performance data. Where You give permission through Your device settings, the App may also access Your camera, photos, files, microphone or location, solely to provide the feature You are using (for example, to share a photo or document with a customer). We use this information to provide and secure the Services, to distinguish humans from bots, and to troubleshoot technical issues.

Third Party Information

Information about You that We may receive from third parties services, such as advertising partners, data providers and analytics providers. We may collect Your third-party social media networks information including Your contact lists for these services and information relating to your use of the Website/App in relation to these services, if You choose to link or sign up using a third-party social network or login service (such as Facebook, Twitter, Instagram, or Google). If you link your Account in our Website/App to another service, We may receive information about Your use of that service.

Live AI Voice Demo

Our website lets You try a live AI voice agent: a demo call in Your browser, or a call to Your phone if You choose "Call my phone".

• Demo calls are recorded.
• We collect the call recording, a transcript, an AI-generated summary of the call and the details the AI notes from the call (such as Your name, Your company and the requirements You describe). If You choose "Call my phone", we also collect Your phone number and verify it with a one-time code sent by SMS.
• We use this information to run the call, to show You the summary after it, to follow up on Your enquiry, and to improve our demo and Services. Members of our team may review recordings, transcripts and summaries for these purposes.
• The call's audio is processed by our speech and AI service providers so that the call can run. Some of these providers process data outside India (see "Transfer of Data").
• We keep the recording, the transcript, the AI's summary of the call and the details the AI notes from the call for 30 days, and then delete them. You may ask us to delete them sooner by writing to support@doubletick.io.
• Any contact details You give us in the demo (in the details form and the SMS code step, or through "Call us" or "Book a demo") are kept as a sales lead, as described under "Retention of Data". The 30-day deletion covers the call's recording, transcript, summary and notes, not the lead.
• Please do not share sensitive personal information (such as financial, health or identity document details) during the demo.
• The demo is protected by Google reCAPTCHA, and Google's Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms) apply.

Data We Process on Behalf of Our Clients

Our Clients use the Platform to communicate with their End-Customers. When they do, the Client decides what Personal Data is collected and how it is used, and is the Data Controller of that Client Data. We act as a Data Processor: we process Client Data only on our Client's documented instructions and in accordance with our agreement with that Client, to provide, maintain and secure the Services.

Client Data may include:

• contact lists and the names, telephone numbers, email addresses and other details of End-Customers;
• the content of WhatsApp, RCS and other messages, templates, media files and documents sent and received through the Platform;
• where a Client uses calling or AI voice features, call details, call audio, recordings and transcripts, according to the Client's configuration;
• CRM and other data that a Client connects to the Platform through integrations; and
• reports, analytics, summaries and other outputs generated by the Platform from Client Data.

Each Client is responsible for giving the required notices to, and obtaining the required consents from, its End-Customers, including consent to receive marketing communications, and for honouring opt-outs and do-not-disturb preferences. If You are an End-Customer and have questions about how Your Personal Data is used, or wish to exercise Your rights, please contact the business that messaged or called You. If You contact us, we will refer Your request to the relevant Client and support the Client in responding to it.

We retain Client Data while the Client's subscription is active, and delete it within thirty (30) to ninety (90) days after the subscription expires, or earlier on the Client's written instruction, unless we are required by law to retain it for longer.

Communication Channels and Calling

Messages sent and received through the Platform are transmitted through the WhatsApp Business Platform operated by Meta Platforms, Inc. and, where a Client uses RCS messaging, through the relevant RCS provider, such as Tata Communications, Reliance Jio, Bharti Airtel or Vodafone Idea (Vi). These providers process message data in accordance with their own terms and privacy policies.

DoubleTick is a software platform provider and does not provide telecommunication services. Where a Client uses our AI voice software with telephone (PSTN) connectivity, the connectivity is provided to the Client by licensed telecom service providers procured by the Client in its own name, and those providers process call data in accordance with their own terms and applicable law.

AI Features

The Platform includes AI features such as AI chat summaries, sentiment analysis, AI agent replies, AI bots and AI voice bots. When a Client uses these features, the relevant Client Data (such as message content or call audio) is processed by large language model and AI service providers, including OpenAI (ChatGPT), Google (Gemini) and Anthropic (Claude), and other specialised speech and voice AI service providers, to generate the requested output. Some of these providers store or process data outside India.

We use Client Data to train or fine-tune AI models only where the Client has given its consent. AI-generated output may be inaccurate or incomplete, and Clients should review it before relying on it.

Integrations

Where a Client connects the Platform to other services, such as its CRM system or Google Sheets, we exchange Client Data with those services as instructed by the Client. Where a Client uses the Click-to-WhatsApp Ads Conversions API, we share conversion events relating to the Client's End-Customers with Meta, as instructed by the Client, so that the Client can measure its advertising.

Use of Data

Apport Software Solutions Private Limited uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide the AI features of our Service
• To run our Live AI Voice Demo and follow up on demo and sales enquiries
• To process payments, including recharges of the DoubleTick wallet
• To detect and prevent fraud, spam, unsolicited or unlawful communications and misuse of our Service
• To comply with applicable law and with the requirements of Meta, telecom service providers, RCS providers and regulatory authorities
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Aggregate Data

We may create aggregated and de-identified data from the use of our Service, including usage data, performance data and trends ("Aggregate Data"), and use it for our lawful business purposes, including operating, analysing and improving the Service. Aggregate Data does not identify any Client or any natural person.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR) and UK GDPR

If you are from the European Economic Area (EEA) or the United Kingdom, Apport Software Solutions Private Limited legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Apport Software Solutions Private Limited may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• For payment processing purposes
• To comply with the law

Retention of Data

Apport Software Solutions Private Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Apport Software Solutions Private Limited will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

In particular:

• Client Data is retained while the Client's subscription is active and deleted within thirty (30) to ninety (90) days after the subscription expires, or earlier on the Client's written instruction, subject to any retention required by law.
• Recordings, transcripts, summaries and AI notes from our Live AI Voice Demo are deleted 30 days after the call.
• Contact details You give us in a demo, sales or contact enquiry are retained for up to two (2) years from our last interaction with You, and are then deleted. If You ask us to stop contacting You, we will stop sending You marketing communications.
• Account and billing information is retained for as long as You have an Account with us, and thereafter for as long as required by applicable tax, accounting and other laws.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Our Platform and the data we store are hosted on Amazon Web Services (AWS) servers in Mumbai, India. Some of our service providers, including our AI, speech, analytics and communication service providers, may store or process data outside India.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Apport Software Solutions Private Limited will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If Apport Software Solutions Private Limited is involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

Disclosure for Law Enforcement

Under certain circumstances, Apport Software Solutions Private Limited may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Platform Providers and Regulators

We may disclose information relating to communications sent through the Platform, including relevant Client Data, to Meta, telecom service providers, RCS providers, the Telecom Regulatory Authority of India, the Department of Telecommunications or other authorities, where they request it in connection with the investigation of unsolicited, fraudulent or unlawful communications or a breach of their policies, or where required by law.

Legal Requirements

Apport Software Solutions Private Limited may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Apport Software Solutions Private Limited
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We protect Personal Data using technical and organisational measures appropriate to the nature of the data, including role-based access controls, activity logs and customer number masking. DoubleTick is certified to ISO/IEC 27001, has completed a SOC 2 Type II audit, and conducts regular vulnerability assessment and penetration testing (VAPT). If we become aware of a security incident affecting Client Data, we will notify the affected Client without undue delay.

Your Data Protection Rights under the General Data Protection Regulation (GDPR) and UK GDPR

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain data protection rights. Apport Software Solutions Private Limited aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Apport Software Solutions Private Limited relied on your consent to process your personal information.
• The right to lodge a complaint. You have the right to lodge a complaint with a data protection supervisory authority in the country where You live or work.

Please note that we may ask you to verify your identity before responding to such requests.

You may contact us at support@doubletick.io or legal@doubletick.io to request that we remove your information from our database.

If You are an End-Customer of one of our Clients, please direct Your request to that Client, as explained in "Data We Process on Behalf of Our Clients".

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our Service Providers include:

• Amazon Web Services (AWS), for cloud hosting in Mumbai, India;
• Meta Platforms, Inc. (WhatsApp Business Platform) and RCS providers (such as Tata Communications, Reliance Jio, Bharti Airtel and Vodafone Idea (Vi)), for message delivery;
• OpenAI (ChatGPT), Google (Gemini) and Anthropic (Claude), and other specialised speech and voice AI service providers, for AI features and our Live AI Voice Demo;
• SMS service providers, for one-time verification codes;
• Google reCAPTCHA, to protect our website from spam and abuse; and
• the analytics, remarketing and payment service providers listed below.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

• Google Analytics:Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
• Firebase: Firebase is analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy?hl=en We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245. For more information on what type of information Firebase collects, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
• Mixpanel: Mixpanel is provided by Mixpanel Inc. You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/ For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/
• PostHog:PostHog is a product analytics service provided by PostHog Inc. We use PostHog to understand how visitors use our website, including pages visited, clicks, time spent, referring source, device and browser type, and approximate location derived from Your IP address. For more information, please visit PostHog's Privacy Policy: https://posthog.com/privacy

Behavioral Remarketing

Apport Software Solutions Private Limited uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

• Google Ads (AdWords): Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
• Facebook: Facebook remarketing service is provided by Meta Platforms, Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

Usage charges for the Platform may be prepaid through the DoubleTick wallet. Wallet recharges are processed by the payment processors listed below.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• Apple Store In-App Payments: Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/
• Google Play In-App Payments: Their Privacy Policy can be viewed at https://www.google.com/policies/privacy/
• Stripe: Their Privacy Policy can be viewed at https://stripe.com/us/privacy
• Razorpay: Their Privacy Policy can be viewed at https://razorpay.com/privacy/
• Cashfree Payments: Their Privacy Policy can be viewed at https://www.cashfree.com/privacypolicy/
• Easebuzz: Their Privacy Policy can be viewed on their website at https://easebuzz.in
• XchangePe: Their Privacy Policy can be viewed on their website.

Refund Policy

No refunds or credits for partial months or years of service will be refunded to a customer upon cancellation. The amount once paid is non-refundable.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18, we take steps to remove that information from our servers. If You believe that We have collected Personal Information from someone under the age of 18, please contact us at support@doubletick.io

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service of any material changes and update the "last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@doubletick.io or legal@doubletick.io, or write to us at Apport Software Solutions Private Limited, 8th Floor, 8-B, Sagar Sangeet, Colaba Post Office, Mumbai, Mumbai City, Maharashtra, 400005, India.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, the name and contact details of our Grievance Officer are as follows:

Name: Mr. Yogesh Lakhotia

Designation: Vice President, Engineering

Email: yogesh@doubletick.io

Address: Apport Software Solutions Private Limited, 8th Floor, 8-B, Sagar Sangeet, Colaba Post Office, Mumbai, Mumbai City, Maharashtra, 400005, India

The Grievance Officer will acknowledge and resolve Your complaint within the timelines prescribed under applicable law.